Monday, August 6, 2007

Stop annoying IMAP error message in Outlook

I am using Outlook 2007 as my email client. But I periodically get an annoying dialog box when using it. The dialog box says: "Your IMAP server has closed the connection. This may occur if you have left the connection idle for too long. Details: LOGOUT received ..."

I have one IMAP email account and a few POP3 accounts but I never got such an error when using outlook express as my email client. After I did a search I found that
Outlook was trying to periodically retrieve mail headers from the IMAP server but that's not really necessary since its a 'live' connection. The mail appears in my IMAP account when I view its Inbox folder with no need for Outlook to do automatic send/receives.

The solution is to change a setting in Outlook 2007 using the following steps:
  • Navigate to Tools->Send/Receive->Send/Receive settings->Define send/receive groups or simply press the hot key Ctrl+Alt+S
  • Exclude the IMAP account from any group that has a automatic send/receive scheduled (e.g. "All accounts" group)
After the change is saved, outlook would no longer do scheduled send/receive on my IMAP account and not generate any more annoying dialog boxes. I found I had similar setting in outlook express:
  • Navigate to Tools->Accounts..., click "Properties" for my IMAP account
  • Under "General" tab, uncheck "Include this account when receiving mail or synchronizing".

16 comments:

Anonymous said...

Thanks this saved me!

Alex said...
This comment has been removed by a blog administrator.
Alexis said...
This comment has been removed by a blog administrator.
Anonymous said...
This comment has been removed by a blog administrator.
kitus said...

Hello,

this doesn't help me getting rid of this nightmarish imap messages from outlook. Could somebody please help?

Temporary System Error
Protocolo: IMAP
Servidor: imap.gmail.com
Puerto: 993
Código de error: 0x800CCCDD

Thanks

Alex said...

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Unknown said...

but then doesn't the user constantly have to push the send/receive button?

Alex said...

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Anonymous said...

Hello,

I run the http://www.easy-email.net web site.

One of my customers has just reported that he solved this problem by disabling POP access in Gmail.

Worth a try if none of the other recommendations work for you.

Happy emailing,
Anders

Anonymous said...

In my case, it is because the Google Gmail password was empty (File -> Info -> Accout Settings -> Gmail, under Logon Information)

I simply enter it and the message gone.

Avinoam said...

Worked for me - thanks!

Avinoam said...

My password was in, and Gmail POP3 was disabled - didn't help.

Your advice did - thanks!

Unknown said...

I am also facing this outlook error and got irritate with this. Why this error occurs and where from its origin I was not knowing. But when I downlaod scanpst.exe repair tool then installed in my system and folowed the given instructions, it reaaly works. Thanks.

Unknown said...

IMAP error message in Outlook really very annoying. When it occur on my system I really very annoyed but i can solve this problem by inbox repair tool. This tool work well on my system and fix this issue very queasily. You can also download inbox repair tool and fix this issue instantly.

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