Monday, August 6, 2007

Stop annoying IMAP error message in Outlook

I am using Outlook 2007 as my email client. But I periodically get an annoying dialog box when using it. The dialog box says: "Your IMAP server has closed the connection. This may occur if you have left the connection idle for too long. Details: LOGOUT received ..."

I have one IMAP email account and a few POP3 accounts but I never got such an error when using outlook express as my email client. After I did a search I found that
Outlook was trying to periodically retrieve mail headers from the IMAP server but that's not really necessary since its a 'live' connection. The mail appears in my IMAP account when I view its Inbox folder with no need for Outlook to do automatic send/receives.

The solution is to change a setting in Outlook 2007 using the following steps:
  • Navigate to Tools->Send/Receive->Send/Receive settings->Define send/receive groups or simply press the hot key Ctrl+Alt+S
  • Exclude the IMAP account from any group that has a automatic send/receive scheduled (e.g. "All accounts" group)
After the change is saved, outlook would no longer do scheduled send/receive on my IMAP account and not generate any more annoying dialog boxes. I found I had similar setting in outlook express:
  • Navigate to Tools->Accounts..., click "Properties" for my IMAP account
  • Under "General" tab, uncheck "Include this account when receiving mail or synchronizing".


Anonymous said...

Thanks this saved me!

Alex said...
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Alexis said...
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Sorry for offtopic

Anonymous said...
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kitus said...


this doesn't help me getting rid of this nightmarish imap messages from outlook. Could somebody please help?

Temporary System Error
Protocolo: IMAP
Puerto: 993
Código de error: 0x800CCCDD


Alex said...

Once i wanted to convert my emails and when I finished this process. I noticed that some of them were lost!!! I called my friend up and he didn't tell me anything. Fortunately in the Internet I found - damaged dbx files. This application helped me for seconds and absolutely free if I don't make a mistake. I am very glad to use it. Especially for free) said...

but then doesn't the user constantly have to push the send/receive button?

Alex said...

My personal MS Outlook often uses, but some weeks ago. I noticed a problem. Some my emails were hid. I tried to fix this situation. But only this morning I have understood that they have been lost. Luckily the Google found - repair pst 2g this tool rapidly. And it solved my issue,but some my friends had like problems and it helped them too. Now I'm quite glad...

ayoro said...


I run the web site.

One of my customers has just reported that he solved this problem by disabling POP access in Gmail.

Worth a try if none of the other recommendations work for you.

Happy emailing,

Anonymous said...

In my case, it is because the Google Gmail password was empty (File -> Info -> Accout Settings -> Gmail, under Logon Information)

I simply enter it and the message gone.

Avinoam said...

Worked for me - thanks!

Avinoam said...

My password was in, and Gmail POP3 was disabled - didn't help.

Your advice did - thanks!

Anna Shaily said...

I am also facing this outlook error and got irritate with this. Why this error occurs and where from its origin I was not knowing. But when I downlaod scanpst.exe repair tool then installed in my system and folowed the given instructions, it reaaly works. Thanks.

Alisa Ally said...

IMAP error message in Outlook really very annoying. When it occur on my system I really very annoyed but i can solve this problem by inbox repair tool. This tool work well on my system and fix this issue very queasily. You can also download inbox repair tool and fix this issue instantly.

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